FAQs

What does the hire rate cover?

The rates you see on this website are for a a single hire (24hrs). Once you have advised your hire start and finish dates, along with your event date and duration, we will advise in the reply if we have charged extra hires for the hire term.

Is there a bond to be paid when hiring items?

Yes, a BOND is taken with every order by a non-account customer. A minimum fee of $50 or credit card details can be held to hold for damage or loss of equipment.

What are the delivery charges?

The delivery charge is dependent on where the order is going to and the quantity of items ordered. The minimum charge for a Wellington CBD delivery/pickup is $78 + GST, and this does include pickup. This is a starting point for small orders and will increase depending on the size of the order and for bulky items that require more man power and where there is a level of difficulty in terms of access to the delivery location. All other suburbs in the Wellington region will be assessed on a job-by-job basis.
For more information please contact the showroom on 04 385-2000.

Do you charge extra for work done outside your trading hours?

Yes, there is a charge for work done outside our business hours. The rate depends on how many people are required to work, the time and day and also what needs to be done. Rates start from $78 + GST but it is best to contact the showroom to discuss your needs.

What happens if something is broken or lost?

All the equipment is your responsibility for the duration of the hire. If anything is damaged or lost, then the replacement value or cleaning/repair charge for this item will be taken from the bond or credit card.

How far in advance should I book my items?

As soon as you know what you would like to order it is best to book it in so that we can guarantee that the equipment is available. During the low season a couple of days notice is normally fine but during November–March it is best to book in early.

When do I need to pay for my order?

If you are not an account holder with Hiremaster then the order needs to be paid before you take away the equipment. If you are getting the items delivered then you need to pay the day prior to the delivery to ensure that the delivery times can be met. If you are picking up the equipment then payment on pickup is fine.

Do I need to make a deposit when I place a booking?

Generally we do not require a deposit to confirm an order, however from Labour weekend in October until March we do take a deposit on some items. We require a $50 deposit to confirm Roasters, Spits, Heaters and BBQs. There is also a deposit required for marquees, but the amount depends on the size of the marquee. The deposit does go towards the total cost of the order and can be refunded if the order is canceled up to 21 days prior to the order date.