Do these prices include GST?

Yes prices listed on this Website include GST of 12.50%

Is there a Bond to be paid when hiring items?

Yes, a BOND is taken with every order by a Non Account Customer. A minimum fee of $50 or Credit Card details can be held to hold for damage or loss of equipment.

What are the Delivery Charges?

The delivery charge is dependent on where the order is going to and the quantity of items ordered. The minimum charge for a Wellington CBD delivery is $68 + gst this does include pick up. For more information please contact the show room on 04 385-2000

Do you charge extra for work done outside your trading hours?

Yes there is a charge for work done outside our business hours. The rate depends on how many people are required to work, the time and day and also what needs to be done. Rates start from $78 + GST but it is best to contact the showroom to discuss your needs.

What happens if something is broken or lost?

All the equipment is your responsibility for the duration of the hire. If anything is damaged or lost then the replacement value or cleaning/repair charge for this item will be taken from the bond or credit card.

How far in advance should I book my items?

As soon as you know what you would like to order it is best to book it in so that we can guarantee that the equipment is available. During the low season a couple of days notice is normally fine but during November - March it is best to book in early.

When do I need to pay for my order?

If you are not an account holder with Hiremaster then the order needs to be paid before you take away the equipment. If you are getting the items delivered then you need to pay the day prior to the delivery to ensure that the delivery times can be met. If you are picking up the equipment then payment on pick up is fine.

Do I need to make a deposit when I place a booking?

Generally we do not require a deposit to confirm an order however from Labour weekend in October until March we do take a deposit on some items. We require a $50 deposit to confirm: Roasters, Spits, Heaters and BBQ`s

There is also a deposit required for marquees but the amount depends on the size of the marquee. The deposit does go towards the total cost of the order and can be refunded if the order is canceled outside a week of the order date.